Support

Help Center

Quick answers for creating rooms, joining friends, using music, and reporting issues.

Create a listening room

Start a room, share the room link or code, choose music, then control playback together in real time.

Join a room

Open a shared link or enter the room code from the landing page. If a room is locked, only existing participants may be allowed back in.

Use room music

Some songs may require GTN access before they can be used in a room. Previewing music does not set it as the room song.

Fix sync or playback issues

Use a stable connection, keep the app updated, and avoid low-power restrictions during shared playback. If audio is off after joining late, leave and rejoin after checking your connection.

Report or block abuse

Use Report Room or the message action menu to flag inappropriate content, harassment, spam, underage risk, copyright concerns, or other issues. You can also block abusive chat participants from the message menu.

Need more help?

Contact Gooofan support at support@gooofan.com for safety reports, inappropriate activity, privacy questions, account help, or other GoooMusic support needs.